Effective Date: 1st January 2025
Company: Singh Ayurveda Pvt Ltd
Website: https://singhayurveda.in

At Singh Ayurveda, we value your trust and strive to deliver premium Ayurvedic products with care and quality. Due to the nature of our products (personal wellness, herbal supplements, oils), we follow strict hygiene and safety guidelines for returns and refunds.

✅ Eligibility for Returns

We only accept returns or replacements under the following conditions:

  1. Wrong Product Received

  2. Damaged or Leaked Product

  3. Expired Product Delivered

  4. Incomplete Order (Missing Items)

❌ Non-Returnable Items

We do not accept returns in the following cases:

  • Opened or used products

  • Products without original packaging/seal

  • Products returned without proof of damage

  • Unboxing proof not shared for damaged/missing products

  • Change of mind or personal dislike

📦 Return Process

  1. Contact our support team within 24 hours of receiving the product via:
    📧 Email: Contact@singhayurveda.in
    📞 Phone: +91 8826756218

  2. Attach the following in your email or WhatsApp:

    • Order ID

    • Clear pictures or video of the issue (unboxing video is mandatory for missing/damaged claims)

    • Description of the issue

  3. Our team will review your request and respond within 48 hours with the resolution.

💰 Refund Policy

  • If your return request is approved, a refund or replacement will be initiated.

  • Refunds are processed to the original payment method within 5–7 working days after approval.

  • If you opted for Cash on Delivery (COD), we will issue a refund via UPI or bank transfer.

🔁 Replacement Policy

  • If the product is eligible, we’ll send a free replacement within 3-4 days.

  • Replacements are subject to product availability.

📝 Important Notes

  • Unboxing video is mandatory to claim for damage or missing items.

  • Singh Ayurveda reserves the right to approve or reject refund/return requests based on the evidence provided.

  • In case of dispute, the decision of Singh Ayurveda Pvt Ltd will be final and binding.